Terms of Service

Lorewares is operated by Andrew Ashenden, a Wisconsin sole proprietor doing business as Lorewares. In these terms, ‘Lorewares,’ ‘we,’ ‘us’ and ‘our’ refer to that business. Contact us at lorewares@gmail.com about these terms, an order, a trade or your account.

Lorewares sells its own inventory and operates a marketplace for independent sellers. The seller named on an offer identifies whose inventory you are buying. Lorewares also coordinates card trades that pass through the shop for inspection and onward shipment. These activities have different responsibilities, described below.

These terms apply alongside the shop policies, the offer and checkout details you agree to, and any applicable seller terms. A seller cannot remove Lorewares’ stated buyer protections or mandatory legal rights through its own listing terms. Transaction-specific amounts and commitments control for that transaction; later policy changes do not rewrite them. The Privacy Policy explains information handling separately.

You must be at least 18 and legally able to enter a binding agreement to create an account or enter a purchase, sale or trade on Lorewares. A parent or legal guardian may use and manage their own account for a younger collector and is responsible for the transactions made through it. Do not create an account in a child’s name or send us a child’s personal details for this purpose.

Provide accurate account and transaction information, protect your password, and notify us if you suspect unauthorized access. Choose a public display name that you are comfortable sharing. Do not impersonate another person or business. Someone acting for a business must have authority to bind it; a public shop name does not itself create or change a legal entity.

When you open an account or place an order, we ask you to affirm your adult eligibility and accept the terms shown. We record the version and time of acceptance. That acceptance does not subscribe you to optional marketing or authorize unrelated uses of your information. Existing accounts are not treated as having accepted a new version merely because we publish it.

Review the seller, exact printing, finish, stated language, condition, quantity, grading details and sellable unit before buying. Catalog artwork is a reference, not evidence of the condition of an individual copy. Actual-copy photos and listing notes describe the offered item. A case, box, pack and set are different units; the listing identifies what is sold.

Condition involves judgment. Near Mint does not promise a flawless card or a professional grade. A slab’s stated grading company and grade identify that company’s assessment. Lorewares does not promise a future grade, authenticity certification by a third party, or resale value. Report suspected counterfeits or inaccurate listings promptly.

Prices are in U.S. dollars unless stated otherwise. Review merchandise, postage, discounts, taxes, store credit and the final total before placing an order. An item in your cart is not reserved. Stock and prices are checked again at checkout. Payments are processed through the payment flow shown on Lorewares; we do not store full payment-card numbers.

We may decline or cancel an order for unavailable stock, an obvious listing or pricing error, suspected fraud or a legal restriction. If we cannot fulfill an order for which payment was collected, we will notify you and refund the affected payment. We will not charge a higher corrected price without your agreement. Do not make a duplicate payment while an existing checkout is still being reconciled; use its order record or contact us.

Available shipping services, destinations and charges appear before purchase. Different sellers may ship separately and apply separate minimums and shipping thresholds. The shop policies explain singles, sealed products, economy envelopes and tracked services. Delivery estimates are not guarantees unless expressly sold as guaranteed. If shipment cannot occur within a stated period, or within 30 days when no period is stated, we will offer the notice and delay or cancellation/refund options required by law.

Contact us within 14 days of delivery if an item is wrong, damaged or not as described. A report opens a review; it does not automatically approve payment or establish fault. For a verified problem, we will arrange an available replacement or refund the amount actually paid for the affected item, with applicable tax and shipping or return postage as required by the circumstances and law. We do not promise to acquire a replacement at a later market price. This describes our ordinary resolution process, not an exclusive remedy or a waiver of damages or rights available under applicable law. The reporting window does not limit legal remedies for non-delivery, defects or misrepresentation. Choosing untracked shipping does not waive applicable rights.

For a change-of-mind return, request authorization within 14 days of delivery. Return the same singles in the condition received, sealed products unopened, and graded cards in their original unaltered holders. You pay change-of-mind return postage; original shipping is not refunded unless required by law. These conditions do not excuse an item that was defective or misdescribed when supplied. Orders cancelled before dispatch are refunded in full; after dispatch, the return process applies.

Use Report a problem for signed-in purchases, or email us with the original receipt for guest purchases. Follow the case’s instructions and deadlines. The requested response period is two business days, excluding weekends and observed U.S. federal holidays, with the exact deadline shown in Central time. A missed response escalates the case for review and does not automatically determine its outcome.

Approved monetary refunds return through the original payment method where supported. Applied store credit is restored as credit. Bank posting times vary. Our process does not remove payment-dispute rights or non-waivable legal remedies.

Tell us which items and quantities are affected, when you noticed the problem, and what happened. Where reasonably available, provide clear front and back photos, close-ups of damage, any slab certification details, and photos of the packaging and shipping label. Preserve the cards, holders, packaging and contents, and avoid further handling or alteration. Do not send unrelated personal information. Explain evidence you cannot provide so we can consider alternatives; a missing photo, missing unboxing video, or intact outer package alone does not automatically defeat a valid claim.

We compare the order and described condition with available listing, packing, delivery, buyer and return evidence. An uploaded timestamp shows when evidence was saved, not when the image was captured or who caused damage. Tracking establishes delivery events, not the condition of the contents. Near Mint is not a guarantee of a perfect card or a particular professional grade. Known, accurately disclosed wear is considered when reviewing a condition claim.

We may reasonably request inspection and return of the same physical copies supplied, including their original holders, identifying marks and certification numbers. Wait for written instructions identifying the return address and postage responsibility. A carrier may need to inspect the original packaging and contents before a return; we will coordinate the next step. A return may be waived in a documented resolution. We do not require impossible evidence or use an inspection request to remove mandatory remedies.

Buyer-caused damage after delivery, card substitution, altered holders, fabricated evidence and knowingly false claims are not covered by our voluntary damage-resolution promise. Any adverse finding must be supported by the available facts, with a written reason and an opportunity to provide further information or request Lorewares review. Suspicion alone is not proof of fraud. Intentional abuse may lead to account restrictions, subject to applicable law and existing obligations.

For a Lorewares sale, Lorewares handles the review and any applicable carrier claim. For an independent seller’s sale, that seller must cooperate, supply fulfillment evidence and handle carrier claims with Lorewares’ assistance where appropriate. Validated refunds and documented seller responsibility are allocated under the seller agreement and payment rules, not automatically to unrelated sellers. Lorewares remains responsible for its own services and conduct.

Carrier insurance is separate from buyer remedies. A shipping fee, tracking service, inspection fee or declared card value is not a promise of insurance. Coverage depends on the actual service or policy, eligible contents, declared and proven value, packaging, exclusions, deadlines and the carrier or insurer’s decision. Keep receipts and cooperate with reasonable claim requests. A pending or denied carrier claim does not itself remove a buyer’s rights or justify delaying a remedy beyond applicable deadlines. We will not knowingly collect or pay twice for the same loss; any adjustment must be documented and lawful.

Reviews record the evidence considered, return or inspection disposition, reasoning and proposed remedy. New relevant evidence can require another review. A missed response deadline escalates a case and does not automatically approve a refund. A buyer may ask Lorewares to review a denial or submit further information. Payment-provider disputes and mandatory legal remedies remain available.

Independent sellers are responsible for lawful ownership, accurate descriptions, available stock, timely fulfillment and cooperating with returns and investigations. Lorewares remains responsible for the services it provides and offers a central support and resolution process. Sellers receive only the buyer information needed for the transaction and must not use it for unrelated marketing or disclose it unnecessarily.

Sellers must complete the required onboarding, accept the applicable version of the seller agreement, and keep their identity, representative, payout and shipping information current. The seller terms govern documented recovery, response duties, payout releases and fee-protection eligibility. Fee protection is not insurance or a guaranteed dispute outcome.

Commission, payment-processing charges, agreed partner rates and payout information are disclosed in the seller workflow and order records. A sale does not mean the funds are immediately withdrawable. Refunds, disputes, holds and payment-provider requirements can affect a payout. Changes to rates apply to new transactions as disclosed, not retroactively to historical orders.

A proposal is not a completed trade. Review both sides, quantities, exact printings, finishes, conditions and your own handling fee before sending or accepting. You must own the cards or have authority to trade them and disclose known damage, alterations and authenticity concerns. New proposals and counteroffers currently exchange cards only; additional cash payments are disabled. Older agreements keep their recorded payment obligations.

The handling fee is estimated before proposal submission and acceptance, finalized when the trade is accepted, and paid before shipping as directed in the trade record. An accepted trade retains its recorded fee. Do not mail cash. A handling fee is payment for the shop’s service; it is not insurance or a promise to reimburse a particular card value.

Send the agreed cards to the shop using the instructions and address in the accepted trade. Keep packing photos, carrier receipts and tracking where available. You are responsible for accurate packing, contents and address information. Report a delay, loss or damage promptly so we can investigate the relevant stage: shipment to the shop, custody during inspection, or shipment onward. Responsibility and any remedy depend on the facts, agreed shipping service, applicable carrier coverage and law; inspection fees or market estimates do not establish an automatic reimbursement amount.

Inspection compares the received cards with the agreement and records findings and available photos. It is not professional grading or a guarantee of future value. A discrepancy can require review, the affected participant’s decision, an agreed resolution or cancellation. Do not confirm completion while a reported problem is unresolved. Keep decisions and evidence in the trade record.

If a trade is cancelled or cannot proceed, contact Lorewares before arranging a return. We will review the stage reached, work already performed, reason for cancellation and applicable rights, and communicate the handling-fee refund decision and return or onward-shipping arrangements before you agree to any additional charge. Do not assume a fee is automatically non-refundable or that a carrier claim is the only available remedy. These terms do not excuse negligence or remove rights that cannot legally be waived.

For trade shipments, record the agreed cards and condition, identifying details and available front/back and packing photos before mailing. Confirm that any purchased insurance covers trading cards, their documented value, the relevant journey and any custody period; tracking alone is not insurance. Preserve packaging and report a discrepancy promptly. Lorewares reviews evidence separately for inbound transit, shop custody and onward transit. A trader’s stated value or later market price is not an automatic reimbursement commitment. Purchase-price refund procedures do not establish a cap for trades. No term excuses Lorewares’ negligence or removes a remedy that cannot lawfully be excluded.

New Trade in for Credit offers are currently paused. Existing offers retain their recorded terms. Where an existing offer depends on inspection, a lower valuation or discrepancy is presented for your decision before completion.

Store credit has no scheduled expiry while an account remains open. It applies to eligible Lorewares items and Lorewares shipping, not other sellers’ charges, and is not redeemable for cash except where required by law. Refunded purchases restore any applied credit as credit.

Contact us about any remaining credit before deleting your account. Closing the account removes online access to its balance. Open transactions, disputes or unresolved seller financial obligations can prevent self-service closure while they are resolved. Closure does not cancel existing obligations or remove legal rights concerning a balance.

You retain rights in content you upload. You give Lorewares permission to host, display and use it as needed for the listing, sharing, transaction, inspection and support features you use, including permitted retention of transaction and dispute evidence. Upload only material you have the right to share. Card art, game names and third-party trademarks remain their owners’ property.

Do not use the service for fraud, counterfeit or stolen goods, harassment, unlawful content, misleading reviews, price manipulation, impersonation, unauthorized account access or attempts to bypass security. Do not substitute returned cards or alter evidence. Report inaccurate or unlawful content through contact or Report a problem, with enough information for us to locate and review it.

We may restrict accounts, remove content or decline transactions to address abuse, security problems or legal requirements, subject to existing obligations and applicable law. Contact us if you believe a restriction or decision is mistaken.

We work to keep Lorewares accurate and available but do not promise uninterrupted access, error-free catalog or market data, a particular grade, or resale profits. Price estimates, historical prices and suggested trade values are informational and are not guaranteed sale prices or investment advice. Photo matching is a suggestion that requires checking the physical card and printing.

To the extent permitted by law, Lorewares is not liable for indirect or consequential losses, including lost resale profits, arising from use of the service. This does not exclude liability or remedies that cannot lawfully be excluded, including applicable consumer protections, fraud, gross negligence or willful misconduct. It does not create a blanket exemption for loss or damage to cards held by the shop.

Contact us first so we have an opportunity to resolve a disagreement. This does not require you to give up payment disputes, small-claims remedies or other legal rights. Wisconsin law governs these terms without displacing mandatory protections that apply where you live. Lorewares is independent and is not affiliated with, endorsed by or sponsored by Disney or Ravensburger.

The version and effective date identify this document. Previous versions remain available through the policy history. Updates apply prospectively and do not retroactively remove rights or agreed terms from existing transactions. We will bring material changes to affected users’ attention through the service or an appropriate account notice and request agreement where required.

Your acceptance record identifies the Terms of Service version and the Privacy Policy notice shown, with a timestamp and document fingerprints. A privacy notice is an explanation of information practices, not blanket consent to optional marketing or new uses of data. If a provision is unenforceable, the rest continues to apply to the extent permitted by law.