Shop policies

These are the current options for single cards sold by Lorewares. Available services and the total shipping charge are shown at checkout. Other marketplace sellers set their own rates and ship their items separately.

Free Lorewares shipping: available when your Lorewares card subtotal reaches $55.00 before discounts. Other sellers’ items do not count toward that threshold.

Shipping rates may vary by the number of copies; the total is shown in your cart before payment. Graded cards and orders above the economy limits require tracked shipping. Negotiated bundles may have their own agreed shipping charge. Promotions apply only as described in their offer and at checkout.

Sealed products: U.S. tracked shipping only, priced per sellable unit on each offer. A pack, box, case or set counts as the unit stated in its listing. Singles’ automatic free-shipping thresholds do not waive sealed postage. For singles and sealed products from the same seller, the cart uses the greater of the singles postage or the total sealed postage.

Timing, destinations & delivery issues

Delivery estimates are not guaranteed arrival dates unless expressly sold as guaranteed. Carrier delays, weather and customs can affect arrival. If we cannot ship within a stated shipment period, or within 30 days when none is stated, we will notify you and offer the delay or cancellation/refund options required by law.

Use a complete, accurate delivery address. Contact us promptly if it needs correcting; changes may not be possible after dispatch. If an order is delayed, missing, damaged or marked delivered but not received, contact us with its order number so we can investigate. Choosing untracked shipping does not waive rights you have under applicable law.

International availability depends on the destination and service offered at checkout. Import duties, customs charges or local taxes not collected at checkout may be payable by the recipient where applicable.

Review the seller, card printing, finish, language where stated, condition, quantity and any grading details before purchasing. Catalog artwork identifies a card; it is not a photograph of the specific copy. Photos identified as the actual copy and the listing’s condition notes describe the item offered.

Condition assessments involve judgment. Near Mint is not a promise of a perfect card or a particular professional grade. A listed grading company, grade and certification refer to that company’s assessment; Lorewares does not issue professional grades or guarantee a future regrade or resale price. Report inaccurate descriptions or suspected authenticity problems to us.

Prices are in U.S. dollars unless stated otherwise. Market values, price history, suggested prices and trade estimates are informational, may change, and are not guaranteed sale prices or investment advice. Applicable taxes and shipping are shown during checkout.

Adding an item to your cart does not reserve it. Availability is checked again when you place the order. We may decline or cancel an order for unavailable stock, an obvious listing or pricing error, suspected fraud or a legal restriction. We will notify you and refund any payment collected for an order we cannot fulfill; we will not charge a higher corrected price without your agreement.

Lorewares Buyer Protection covers every order paid through Lorewares checkout: if a parcel doesn’t arrive, or a card is wrong, damaged, counterfeit or not as described, a verified problem is refunded in full: the item, its shipping and tax. Refunds come from the order’s payment, which Lorewares normally holds until seven days after delivery. If the seller doesn’t fix it, Lorewares decides the claim and refunds you from that payment; if the seller has already been paid, we seek the refund from them, but we don’t promise to pay it from our own funds. We refund our own sales ourselves.

For a purchase made while signed in, use Report a problem to keep the seller’s replies, evidence photos, return instructions and refund status together. A requested response is due within two business days, excluding weekends and observed U.S. federal holidays, with the exact deadline shown in Central time. Missed deadlines escalate to Lorewares for review; they do not automatically decide a case. For a guest purchase, contact us with the original receipt so we can verify it.

Missing, wrong or damaged

Report a parcel that didn’t arrive within 30 days after its latest estimated delivery date, and a wrong, damaged, counterfeit or not-as-described item within 30 days after delivery. When no carrier estimate is shown, the latest estimated delivery date is ten days after shipment, or fifteen days after payment for a parcel not yet shipped. Include the order number and what happened; photos help. Claims are reviewed before a remedy is approved. For a verified problem, we refund the amount actually paid for the affected items, their shipping and applicable tax, or arrange an available replacement if you prefer, and we pay return postage when we ask for a return. We do not promise to acquire a replacement at a later market price. If tracking shows a parcel delivered but it isn’t there, wait two days (48 hours) after the delivery scan and check with your household, neighbors and any mailroom before reporting it. When tracking shows delivery to your order address, with a signature record for parcels of $250 or more, the report closes without a refund; we’ll help you contact the carrier, and you keep the right to dispute the charge with your bank. Untracked economy parcels are covered; we may review repeated untracked non-delivery reports before refunding. These windows do not limit rights or remedies that applicable law gives you for defects, misrepresentation or non-delivery.

Damage evidence & carrier claims

Keep the cards, holders, packaging and shipping label. Where available, provide front/back photos, close-ups of damage and any certification details. Explain anything you cannot provide; a missing photo or intact package alone does not decide a claim. Wait for return instructions, since a carrier may need to inspect the original contents and packaging.

We compare the evidence with the order and described condition, and may request return of the same physical copies. Buyer-caused damage, substituted cards, altered holders and knowingly false evidence are not covered by Buyer Protection. Decisions require supporting facts and a written explanation; you may provide further information or request Lorewares review.

Carrier coverage is separate from your purchase remedy and is not guaranteed by a shipping fee or tracking number. Lorewares handles its own sales; independent sellers cooperate with reviews and carrier claims for their shipments. A carrier’s delay or denial does not remove mandatory rights. Read the damage-claim terms for evidence, returns and remedies.

Changed your mind?

Request a return within 14 days of delivery. Singles must be returned in the condition received; any sealed product must remain unopened, and graded cards must remain in their original, unaltered holders. You pay return postage for a change-of-mind return. The refund covers the returned items; original shipping is not refunded for change-of-mind returns unless required by law.

Contact us before returning an item so we can identify the order and provide the correct return instructions. Return the same copy you received. Substituting cards, altering a graded holder or knowingly misrepresenting a return is prohibited. These conditions do not excuse an item that was already defective or misdescribed when supplied.

Cancellations & refund timing

Orders cancelled before dispatch, by you or by us, are refunded in full. Contact us as soon as possible; a cancellation request does not confirm that dispatch has stopped. After dispatch, the return process applies.

Approved monetary refunds go through the original payment method where supported. Store credit used for the refunded purchase is restored as store credit. Processing and bank posting times vary. Your payment-provider dispute rights and any non-waivable consumer rights remain available.

A proposal is not a completed trade. Review both sides, quantities, finishes, conditions, packaging and fees before accepting. Trades exchange cards and factory-sealed catalogue products only, never loose booster packs. No money changes hands between traders: balance a trade with more cards or products. Participants must own what they trade or have authority to trade it, and accurately disclose damage, alterations, grading details and authenticity concerns.

Lorewares coordinates inspection and completion of trades through the shop. Inspection checks submitted cards against the agreement, and checks each sealed product’s factory seal and packaging from the outside; the shop never opens a sealed product and does not verify its contents. Inspection is not a professional grading service or a guarantee of future value. Findings and available photos are recorded in the trade. A discrepancy may require review, agreement on a resolution or cancellation before completion.

Shipping to the shop is the sender’s responsibility: use a tracked service and insure packages worth $50.00 or more. Once a package reaches the shop, Lorewares is responsible: we cover loss or damage while cards and products are with us, up to their recorded value, and insure each parcel we send onward for at least the recorded value of its contents, with a signature for parcels worth $250.00 or more. The handling fee includes this.

The fee is calculated for each side when the trade is accepted. Existing accepted trades retain their recorded fee. Review the trade’s payment instructions; the amount displayed for your trade controls. Contact us about a cancelled or disputed trade. We will explain the handling-fee refund decision and shipping arrangements after reviewing the stage reached and the reason, and before any additional charge is agreed. See the trade terms for custody, shipping issues and inspection responsibilities. Statutory refund rights are not waived.

Keep payment, inspection and dispute records within Lorewares. We cannot verify or administer separate arrangements made outside the platform. Report a problem before confirming completion where possible. Do not submit counterfeit, stolen or unlawfully obtained cards.

A bounty names a card, or a factory-sealed catalogue product, and the reward you will pay for each copy. Loose booster packs cannot be bounties. Verified Lorewares sellers, and Lorewares from its own stock, can fill one.

When a seller fills your bounty, the reward is locked and the copies are held for you. You have 3 days to pay through Lorewares checkout, where postage and any applicable sales tax are added; we email a reminder before an offer lapses. If you decline, or do not pay in time, the offer ends and nothing is charged. The seller can withdraw an offer until it is paid.

A paid bounty is an ordinary marketplace order: the seller ships it to you with tracking, it is covered by Lorewares Buyer Protection, and cancellations, returns and refunds work as described above. Standard marketplace fees apply to the seller.

Sealed bounties must be unopened, with the original factory seal intact. The seller states the packaging condition, which must meet the bounty’s packaging request, and includes photos when the packaging is not clean. Pledges made under the earlier ship-to-the-shop process finish that way.

Lorewares auctions some of its own stock, and marketplace sellers can auction their own: single cards, graded slabs and factory-sealed products, never loose booster packs. A seller’s lot names the shop selling it. Each lot shows its opening bid. A seller may also set a reserve, the lowest price it will accept, before bidding starts: the lot shows whether the reserve is met, never its amount, and ends unsold if no bid reaches it. No seller, Lorewares included, bids on its own lots, and no one bids for them.

A bid is your maximum. We bid for you automatically, one step at a time and only as far as needed to keep you ahead, up to that maximum. Other bidders see a bidder number for that lot (or your first name and last initial, if you choose to show it) and the bid steps, never your maximum or your account. If two maximums are equal, the one placed first leads. Steps rise with the price, from 5¢ under $1 to $100 from $5,000.

Every lot ends at the time shown on it, by our server’s clock. It is never extended for late bids, and a bid that arrives after the end does not count. On a Lorewares auction night, lots end a minute apart, each at its own stated time. Nobody accepts or rejects bids by hand. To bid, you must be 18 or older, signed in with a confirmed email address, and agree to the auction terms.

A bid is a commitment to buy at the final price if you win. The winner pays within 3 days through Lorewares checkout, where postage and any applicable sales tax are added; we email the win and a reminder before the deadline. Lots ship to U.S. addresses. A paid lot is an ordinary Lorewares order: its seller ships it with tracking, it is covered by Lorewares Buyer Protection, and returns work as described above.

If a winner does not pay in time, or declines, it counts as an unpaid win, and we may offer the lot to the next-highest bidder at their own maximum; they can pay within 3 days or pass at no cost. Two unpaid wins within a year pause an account’s bidding.

Bids cannot be withdrawn. If you enter an amount by mistake, contact us right away: before the final hour of a lot, we can remove your bids at your request, and the price is worked out again from the others. A lot is cancelled before it ends, or a win before it is paid, only if the item is lost, damaged or misdescribed, or for a technical fault, by its seller or by us; bidders are told why and nothing is charged.

New trade-in offers are currently paused. Existing offers retain their recorded terms. The specific offer and expiry date control; estimates depend on card identity, finish, condition and eligibility.

New store credit and manual credit adjustments are paused. Existing balances remain usable at checkout, and eligible order refunds restore previously applied credit.

Store credit has no scheduled expiry while the account remains open. You can choose whether to apply it to eligible Lorewares items and shipping, not other sellers’ charges. Credit is not redeemable for cash except where required by law. Use your remaining balance or contact us before closing your account; closure is blocked until the balance and any credit-funded order review are resolved.

Use the seller fee calculator to estimate fees and proceeds before listing.

Individuals and businesses can open a seller shop. A public shop name does not change the legal identity receiving sale proceeds. A person registering or operating a business shop must be authorized to act for that business and accept its seller terms. Keep identity and representative information current, and contact Lorewares before changing business ownership or the legal entity behind an existing shop. An account-type request does not transfer a shop, payout account or balance to a new owner.

Read the versioned seller resolution and protection terms for delivery-based releases, response duties, fee-protection eligibility and documented recovery. Sellers review and accept the applicable version in Settings → Seller terms. These terms do not add fees to historical orders.

Lorewares sells its own inventory and provides tools for independent sellers. The seller identified on the offer is responsible for listing accuracy, stock, lawful ownership and fulfillment. Items from different sellers can have separate shipping charges and deliveries.

Contact Lorewares for help with an order, including one from an independent seller. Any additional seller terms must be disclosed before purchase and cannot remove protections stated here or mandatory legal rights. Sellers must keep listings current, honor accepted orders and cooperate with returns, refunds and investigations.

New marketplace orders have a standard 5% Lorewares commission on merchandise plus shipping charged to the buyer, after seller-funded discounts and before sales tax. Shipping-label purchases do not incur an additional marketplace commission. An approved seller partnership may set a different commission; its rate and any expiry appear in that seller’s portal. Expired partner terms return to the standard rate for new orders. A 0% commission agreement does not waive payment processing or fulfillment costs. Processing is 2.9% of merchandise plus shipping and $0.30 per seller parcel. Existing orders, including pending checkouts, retain their recorded fees and original refund basis. Refunds credit the corresponding portion of commission actually charged on the refunded merchandise and, for new orders under this schedule, refunded shipping. Seller order minimums and shipping thresholds apply separately to each seller; negotiated bundles keep their agreed terms. Payout timing, shipping-provider charges and any additional seller agreement are shown in the seller workflow. A sale does not mean funds are immediately withdrawable. Refunds, disputes and payment-provider requirements may affect a payout.

Read the Privacy Policy for the information we collect, who receives it, photo scanning, cookies, retention and your choices. The scanner now compares photos with our catalog image index without an external AI fallback.

Use account settings for your profile, privacy and available notification controls. You can contact us about access, correction, deletion or retained records, including while a transaction is open.

We send account, security, order, trade and trade-in messages needed to operate the service. Discovery alerts, saved searches, restock updates and other optional notifications follow the choices available in your account. Turning off discovery alerts does not turn off necessary transaction or security messages.

Delivery texts are optional, order-specific and offered only for participating sellers’ supported shipments. Opting in provides your selected mobile number to EasyPost/WeSupply for automated shipping updates. A phone number supplied only as a carrier contact is not treated as a text-message opt-in. Economy envelopes do not include tracking updates.

Text frequency varies with shipment events; message and data rates may apply. Text consent is not a condition of purchase and does not authorize marketing texts. Follow the unsubscribe instructions in the delivery message or contact us for assistance. Notifications can be delayed and are not guarantees of delivery; consult your order record for available updates.

Lorewares is operated by Andrew Ashenden, a Wisconsin sole proprietor doing business as Lorewares. New accounts must be held and managed by adults aged 18 or older. A parent or guardian can use their own account for a younger collector.

The Terms of Service explain account eligibility, orders, marketplace responsibilities, trade inspection, content, service limits and resolving problems. Previous terms and privacy notices remain available. Updates do not rewrite existing transactions or create acceptance records for past users.

For order questions, returns, trade concerns, privacy requests or reports of inaccurate or unlawful content, email us. Include an order or trade reference if you have one; do not send payment-card details, passwords or API keys.

Lorewares is an independent marketplace and shop, not affiliated with, endorsed by or sponsored by Disney or Ravensburger.