Lorewares Buyer Protection
If an order goes wrong, we’ll help put it right.
30 days to report · every checkout order
Didn’t arrive?
Tell us within 30 days of the latest estimated delivery date.
Marked delivered but not there? Give it 2 days and check with your household, neighbors and mailroom. If tracking shows delivery to your address (signed for at $250+), the claim closes without a refund, and we’ll help you contact the carrier.
Not what you ordered?
Wrong card, set, finish, language or condition, a counterfeit, or damaged in the post. Tell us within 30 days of delivery. We may ask you to send it back first.
Refunds
The card, its shipping and tax. Return postage is included when we ask for the card back.
Refunds come from the order’s payment, which we normally hold until 7 days after delivery. If a seller has already been paid, we seek the refund from them, but we don’t promise to pay it from our own funds. We refund our own sales ourselves.
How it works
- Report a problem
From Order Help, with your order and a photo if you can.
- The seller has 2 business days
Most problems are fixed right here.
- Lorewares steps in
If it isn’t fixed, we review the evidence. We aim to decide within 3 business days, and a valid claim is refunded from the order’s payment.
Not covered
- Changing your mind. 14-day returns cover that.
- A parcel tracking shows delivered to your address.
- Damage after delivery, swapped cards or opened slabs.
- Trades and in-person sales recorded by a seller.
- An order you’ve also disputed with your bank.
Covers orders from Lorewares and independent sellers, tracked or economy. Your rights under the law still apply, including disputing a charge with your bank. Full details